Help

How can we help?

Quick answers below. If something went wrong with a rental, the form at the bottom gets it to us.

Common questions

Why is there a $40 hold on my card?

When you rent, we place a temporary $40 hold. It isn't a charge. It covers the charger in case it's never returned.

When you return it, we charge only the time you used ($5 for each hour or part of an hour) and release the rest right away. Your bank may keep showing the full $40 as "pending" for a few business days before it drops off. That timing is up to your bank.

I paid but no charger came out

If the station can't give you a charger, the hold is released automatically within about a minute, and you aren't charged.

If you still see a charge after a few business days, use the form and we'll fix it.

How do I return a charger?

Push it into any open slot at any AMPED station until it clicks. The timer stops right then. It doesn't have to be the station you rented from.

Find a station with open slots →

The station is full. Where do I return it?

Try another station nearby. The station finder shows live open slots. If none are close, send the form and we'll help.

How much does it cost?

$5 for each hour or part of an hour, and never more than $40 for one rental. Some event stations may be priced differently; the price always shows before you pay.

What if I don't return it?

If it's not back within 2 days (48 hours), the rental ends, you're charged $40, and the charger is yours to keep.

Which phones does it work with?

Every charger has three cables built in: Lightning (iPhone 14 and older), USB-C (iPhone 15 and newer, Samsung, Pixel and most Android phones) and Micro-USB (older phones, earbuds and speakers).

I found an AMPED charger

Thanks! Drop it into any AMPED station. If that's not easy, send us the form and we'll pick it up.

Full details are in the rental terms.

Still need help?

Tell us what happened and we'll sort it out, usually within a day. We reply by email or text.